The packaging shown in the photos may vary depending on the quantity and the product, but the product received will be 100% compliant with your order and description.
You can choose between shipping via UPS or Colissimo; shipments are tracked.
You can also opt for standard mail delivery, which is less expensive, but adds 2 to 5 days to the delivery time.
Our products are packaged in resealable, airtight bags and discreetly placed in a box. Each package will display the product name and its ingredients.
You will receive a plain, unmarked package; there will be no mention of the products or our website on the packaging.
We do not accept returns. However, if you are not satisfied with a product, please contact us.
If your package is lost or held up in customs, after investigation by our customer service, we will send a second free shipment of the same order (except in Canada).
This guarantee is not valid if you have chosen standard mail delivery.
If your order was shipped via standard mail, we do not offer any compensation for loss of your package, with the sole exception of our regular customers.
If you have chosen tracked shipping via UPS or Colissimo, we guarantee delivery and will compensate with a free shipment of the same type a second time if your parcel does not arrive at its destination.
At the moment, we are unable to ship to the United States, the United Kingdom, and Austria.
We often run promotions and offers for our most regular customers.
The products are manufactured in a laboratory and are of pharmaceutical grade. The product’s purity is indicated on the packaging.
Due to the constant and regular changes in chemical legislation in Europe, we advise you to check the legality of the product purchased in your country. We cannot be held responsible for it.
The products we sell are not regulated in most of the countries we ship to, although this may change. It is the buyer’s responsibility to ensure they obtain the necessary licenses for purchasing and handling the ordered products. If you have any further information, please do not hesitate to contact us.
